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FAQ


Who are you?

Can I visit?

How else can I stay in touch?

How do I join the clubs?

Do you accept wholesale orders?

Do you accept custom orders?

How can I pay?

How much is shipping?

How do you ship?

Where is my tracking number?

Where is my parcel?

What is your returns policy?

I thought that I bought all of a dyelot but then some more appeared right after I placed my order! Are you hiding yarn from me!?!


Who are you?


Hedgehog Fibres is a small, independent dye studio located in Co. Cork, Ireland. Beata Jezek is the company founder/artistic director/dyer in chief/queen of all things. After 2 years of running the company single handedly from her kitchen, she brought on Máire O Sullivan and Carol O'Leary to help out. We then moved to a custom fitted out studio as Beata’s kitchen table was getting cramped.


Can I visit?


Absolutely. We don’t have a shop, but we do run an open studio in Unit 612, Harbour Point Business Park, Little Island, Co. Cork, Ireland.

We'd love to see you but please be sure to let us know by email as our opening hours can be irregular.




How else can I stay in touch?


We are active on Ravelry , Facebook , Twitter , Pinterest and we have a Newsletter .


How do I join the clubs?


We run 3 different clubs: Sock Club, Twist Club and Spinning Club. All of the clubs run in 3 month installments as follows: December-January-February, March-April-May, June-July-August and September-October-November.

There are a limited number of memberships available for each installment. The clubs are sold on first come first serve basis, we do not automatically renew previous subscriptions.

The next club usually goes on sale as soon as the last installment of the previous club ships. This usually occurs during the final month of the club.

All of the colours created for the clubs are one of a kind and will not be repeated.

Please subscribe to our Newsletter to receive info on shop updates and club subscription availability.

Sock Club:
You will receive two skeins (200g) of hand-dyed sock yarn in two different exclusive club colourways every month, for duration of three months. You will receive 6 skeins in total. Let us choose the colours! Only colours that we adore will be chosen. Club colorways will not be available to non-members and will not be repeated. The shipping is flatrate, so second subscription the sock club ships for free. Price $144 + $16 worldwide shipping.

Twist Club:
You will receive ONE skein (100g) of hand-dyed sock yarn in an exclusive club colourway every month, for duration of three months. You will receive 3 skeins in total. First shipment will be in June. Let me choose the colours! Only colourways that I love myself will be chosen. Club colorways will not be available to non-members and will not be repeated. The shipping is flatrate, so second subscription the sock club ships for free. Price $72 + $16 worldwide shipping.

Spinning Club:
Hedgehog Fbres will dye up a unique colourway on a different wool or wool-blend fibre every month and deliver it to you. Each package will be over 4oz. Fibres will include one of the fibre blends we currently offer each month, 3 different fibre types/blends overall. These Fibre Club colourways are exclusive for club subscribers and not for regular sale. The shipping is flatrate, so second subscription the sock club ships for free. Price $65 + $16 worldwide shipping.


Do you accept wholesale orders?


Yes, please contact info [at] hedgehogfibres.com to learn more about our wholesale prices and terms and conditions.


Do you accept custom orders?


Unfortunately, we are not in a position to accept custom orders currently. You can sign up for our Newsletter to receive an email when the shop is updated. We do try to produce all colours on all bases over time.


How can I pay?


We only accept payment by PayPal. It is a secure payment method that means we do not have access to your credit/debit card details.

If you do not have a PayPal account you can proceed without one by clicking “Don’t have a PayPal account?” If you have PayPal, simply log in and pay.

You will then receive a confirmation email from PayPal.


How much is shipping?


Shipping is $2 for the first item sent to Ireland and $1 for each additional item. Shipping to the rest of the world is $9 per order. This is a flat rate, regardless of how much you order.


How do you ship?


We use An Post International Express, which uses tracking numbers.


Where is my tracking number?


As soon as the parcel is shipped, we will update PayPal with your tracking number. PayPal will send you an email with your tracking information. You can also find it in your PayPal account.

The exception is sock/lace/fibre club orders, which are not updated in this way, as PayPal does not allow three tracking numbers added over three months. If there is any delay in receiving your parcel, we have the tracking number.


Where is my parcel?


On rare occasions parcels may be delayed. In general, they are being held at customs. This has at times resulted in up to a two week delay in deliveries. We package carefully, so the yarn won’t be damaged by being opened and inspected.


What is your returns policy?


If there is a problem with your purchase, we are happy to accept a return and issue a refund. If you simply decide not to use the yarn, we would recommend using the destash/ISO thread on the Hedgehog Fibres board on Ravelry.com for a sale or trade.


I thought that I bought all of a dyelot but then some more appeared right after I placed my order! Are you hiding yarn from me!?!


Rest assured, all the stock we have is listed on the website. If another customer places something in their shopping cart, however, it stays there for 30 minutes, even if they don't actually buy the product. After 30 minutes, the product reappears as available to purchase.

If you do place two orders in quick succession we will spot that, combine the orders and refund the extra shipping, so our customers won't lose out.